1. Delivery Coverage
We deliver across India through courier partners. Delivery outside India is charged the international rate below and requires online payment; checkout shows whether it is available for your address.
2. Shipping Charges
| Destination | Order value | Shipping |
|---|---|---|
| India | Orders below ₹499 | ₹49 |
| India | Orders of ₹499 and above | Free |
| Outside India | Any order value | ₹199 |
The shipping charge is calculated on your order value after discounts and shown at checkout before you place the order.
3. Delivery Timelines
- India: usually 3–5 business days after dispatch. Remote locations can take longer.
- Outside India: usually 10–15 business days after dispatch.
* Business days exclude Sundays and public holidays. Actual delivery times may vary due to weather, strikes, or other unforeseen circumstances.
4. Order Tracking
When your order ships, its status and tracking number appear under My Orders in your account. If you checked out as a guest, open the order link from your confirmation page.
5. Undelivered Orders
If a delivery attempt fails (incorrect address, recipient unavailable), the courier will make up to 3 attempts. After 3 failed attempts, the order is returned to our warehouse and a refund will be initiated minus the shipping charges.
6. Damaged During Transit
If your order arrives damaged, please contact us within 48 hours with photos. We will arrange a replacement or full refund at no extra cost.
7. Contact
For shipping-related queries, message us on WhatsApp at +91 97456 50726, call +91 97456 50726, or email hello@spicezy.com.